Payment and Reporting

 

How do we receive the money from donations made to our organization?

Donation payments are sent via check monthly to the address we have on file.

COMING SOON: Electronic payments for US charities.

What should we do if we did not receive our check?

Please contact our support team on help-us@justgiving.com if you haven't received your check.

 

Does our organization receive all donor details?

All donors on JustGiving are given the option to remain anonymous when they make a donation. If the donor selects this option, we can't pass their name and details onto you in your payment reports. Instead, they'll appear as 'Anonymous' in the Donor first name column. 

If on the other hand they're happy to pass their details onto you, you'll see their name and email address.

Donation reports

There are three types of reports you can download from your JustGiving charity account:

Payment reports

Donation reports

Fundraising Page reports


Insights 

Your Insights dashboard helps you track your reach and measure your impact on JustGiving. On the 5th of each month, it will update to tell you the number of people you have reached, the number of actions they have been inspired to take and the money they have raised for your cause.

More info can be found here.

What about my JustGive Reports?

You an access your old JustGive reports from a link in your charity account on JustGiving.

Does our organization receive all donor details?

All donors on JustGiving are given the option to remain anonymous when they make a donation. If the donor selects this option, we can't pass their name and details onto you in your payment reports. Instead, they'll appear as 'Anonymous' in the Donor first name column.

If on the other hand they're happy to pass their details onto you, you'll see their name and email address.

 

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