Information about collecting donations

Can I customize my donation page?

The JustGive donation pages will all be re-directed to the JustGiving checkout process. You can manage your charity account at www.justgiving.com/charities. Add a logo for your branding though the process.

You can learn more about all of the features available to you as a charity on JustGiving here.

Recurring donations

Recurring donations are available through www.justgiving.com.

If your donors have recurring donations already set up through JustGive.org, they will need to set up new recurring donations through JustGiving. After February 2018 JustGive no longer processes recurring donations. To start a new recurring donation, donors can search for the charity at www.JustGiving.com, click Donate Now and follow the prompts to make a monthly donation. Monthly donations will be included in your regular reporting (link to https://justgiving-charity-support.zendesk.com/hc/en-us/articles/115002025934-Payment-and-Reporting for more info)

On JustGiving, recurring donations can be made by clicking on the 'Donate' button where there's the option to make a Single or a Monthly donation.

Gift and Memorial donations

At this time you can't enter a gift or memorial name on a donation through JustGiving. You can however enter the name in the donation message or create a fundraising page in someone's honor.

What is a fundraiser?

A fundraiser is a a person who would like to raise funds for your charity. To do this they would set up a fundraising page. 

We have some resources to help you engage with your fundraisers here.

What is a campaign page?

As a charity you can set up a campaign page to raise money for a particular project or appeal. You can learn more about our campaign product here.

Can we embed the donation page on own website?

We have a couple of ways you can integrate JustGiving with you own website which you can learn about here.

How do we receive the money from donations made to our organization?

Donation payments are sent via check monthly to the address we have on file unless you have provided bank details when claiming your JustGiving account. 

What should we do if we did not receive our check?

Pease contact our support team on help-us@justgiving.com if you haven't received your check.

 

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