Downgrading your Unlimited account to our Basic text plan (UK only)

Just email us at to let us know you'd like to downgrade to the free Basic plan. At the end of that month we'll downgrade your account. So to downgrade at the end of July, email us at any point during July.

Your email needs to include the following:

  1. your charity’s name
  2. your charity registration number (if you don't have a charity registration number please include your Gift Aid number or Direct Debit reference number). 

We'll email you to confirm your account's been downgraded and what will happen next. This should be within two working days.

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