Understanding your last text donation payments

When will my last text donation payment be?

Once someone makes a text donation it will appear on their next phone bill. Once they've paid this, we'll then receive the donation which we pass on to you. The time this takes depends mainly on the time of the month the donation was made and when the donor then pays their bill.

Payment times also vary depending on the type of plan your charity is on and your payment type.

Check out the table below for a breakdown of our payment schedules:

Type of plan

JustGiving

JustTextGiving

JustTextGiving

Payment type

BACS

BACS

Cheque

From donation to payment

This is the time between the donation being made and us paying you the donation.

 

Up to 99 days* (due to the payment cycle involving donor’s mobile phone operators)

 

Last possible date: Tuesday 9th July

 

Up to 99 days*

 

 

 

Last possible date: Tuesday 9th July

 

Up to 159 days*

 

 

 

Last possible date: Tuesday 10th September

*We rely on third parties to help operate our text giving service please see our terms and conditions for full details.

 The last date a text donation could have been made by a donor was 31st March 2019. 

How will we know a payment has been made?

If you're on the JustGiving plan:   

  • You'll receive your text donations along with any other donations made via JustGiving. These will appear in your payment reports marked as SMS under the 'Payment type' column. You'll receive an email each time a payment report is available. You can only access these reports if you have full membership. So if you're on JustText, you'll have to upgrade your account.

If you were on the JustText plan:

  • If you've registered your bank details with us then we'll make the payment directly into your bank account as a BACS transfer. We'll send you a remittance advice by email when a payment has been made to your charity. 

Why is the donation amount not what I was expecting?

Charities on the JustGiving plan can run a 'donations' report to find out exactly when donations were made and whether they have been paid over yet. 

You can find out more about upgrading to the JustGiving plan here.

Was this article helpful?
0 out of 1 found this helpful