Setting up your thank-you messages

A thank-you message is sent to everyone who makes a donation through JustGiving. This is sent as part of an email receipt and it can be personalised so your organisation can use its own words to thank the people who donate to your cause.

This is the default message that your donors and sponsors will see before you create your own personalised one:

Thank you for your donation. We're sending it straight to [charity’s name] so you'll be making a difference very soon.

How do I personalise our thank-you message?

  1. Log in to your charity account
  2. Go to the Branding & settings tab
  3. Click on Thank-you messages
  4. Create your thank-you message

Once you've personalised your message, it will be included in the email that is sent each time someone makes a donation online to your charity. You can follow the steps above at any time to make changes to your message.

How do thank-you messages work for text donors? (UK only)

The thank-you message sent to people who've made a text donation can't be personalised in the same way as it can for donations made online. The message is much shorter and the only part you can edit is your charity's name.

For example, here's what a thank-you message would look like for a £1 donation to 'The Demo Charity':

"Thanks for your £1 donation to The Demo Charity. You can add 25% extra with Gift Aid (Gift Aid link)"

When you first set up your unique text code, you're asked to choose a 'Short charity name'. This is what appears as your charity name in the text message thank you. As we can only include a limited number of characters in the thank you, charities with longer names will have to select a shorter version of their name.

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