Understanding your donation reports

What's a donation report?

Your donation report shows you all the information you need to know about the donations made to your charity on JustGiving over a certain time period. 

How do I create a donation report?

1. Log in to your charity account.
2. Go to the Reports tab and click Donation report.
3. Click Create donation report. 
4. Choose a time frame for your report up to 12 months. You may want to run a report for all donations received in the last 7 or 30 days. 
5. Select Add or remove columns to choose what information is included in your report. You can rename and reorder your columns at this stage. 
6. Click Generate report or Save template for future use
7. You can then download your Donation report

You can view a full donation report at any time by clicking Reset report to return all original columns.

To delete a saved report template click the dustbin icon.

What data is in the report?

The attached spreadsheet explains what's included in each column of the donation report.

How do I view donations made directly to our charity?

If you only want to see the donations made directly to your charity, firstly, download your donation report into Excel. Then filter the data in the Fundraiser User ID column, to show only those with a zero or blank ID value. Donations with no value in this column have been made directly to your charity.

How do I view donations made to fundraising pages supporting our charity?

If you only want to see the donations made to a fundraising page, firstly, download your donation report into Excel, then filter the data in the Fundraiser User ID column to show only those with an ID value. Donations with a value in this column have been to a fundraising page. The Fundraising Page URL column will give you the URL of that fundraising page.

Why are some of the donations made to our charity marked as pending?

If a donation is made in a different currency to the one we pay you in, it will take up to seven days to show up in your reports while we convert it. We’ll mark these donations as Pending.

Where do I find Funeral Zone donations?

Funeral Zone donations can be identified by looking at the Third Party Reference column in your report, Funeral Zone will be populated in this column when relevant.

Where can I find information about a specific donation?

To find out information about a specific donation:

1. Log in to your charity account.  
2. Go to the Quick search box and choose to search for a Donation reference
3. Enter the donation reference number, leaving out the D (e.g. 7654321), in the Quick search box and click Search.
4. On the next page, you’ll see the details of that specific donation. To see when we paid this money to your charity, check the Payment reference column to see the reference number of the payment report the donation appears in. 
5. If you see Awaiting payment in this column, this means you haven't received that donation yet. But don’t worry, it will appear in one of your next payments from us.