Understanding your donation reports

What's a donation report?

Your donation report shows you all the information you need to know about all donations made to your charity on JustGiving over a certain time period. 

How do I create a donation report?

  1. Log in to your charity account.
  2. Go to the Reports tab and click on Donation reports.
  3. Enter a time period. You can choose to see all the donations made to you in any given week, month or year
  4. Choose the file format you want to see your report in.
  5. Click Create report.
  6. Click Download report.

What data is in the report?

This spreadsheet explains what's included in each column of the donation report.

How do I view donations made directly to our charity?

If you only want to see the donations made directly to your charity, firstly, download your donation report into Excel. Then filter the data in column 'A', Fundraiser User ID, to show only those with a zero ID value. Donations with no value in column 'A' have been made directly to your charity.

How do I view donations made to fundraising pages supporting our charity?

If you only want to see the donations made to a fundraising page, firstly, download your donation report into Excel, then filter the data in column 'A' (Fundraiser User ID) to show only those with an ID value. Donations with a value in column 'A' have been to a fundraising page. Column 'F' (Fundraising Page URL) will give you the URL of that fundraising page.

Why are some of the donations made to our charity marked as pending?

If a donation is made in a different currency to the one we pay you in, it will take up to seven days to show up in your reports while we convert it. We’ll mark these donations as Pending.

What's the difference between the different versions of the donation report?

Version 1.0 This is your usual donation report. It includes all the information you're used to. 

Version 1.1 This includes Campaign custom codes, as well as all the standard information in version 1.0

Version 1.2 This includes donation Third Party References in column AW (as well as all the information from version 1.1). The Third Party Reference column will show any reference attached to a donation (for an example 'Donate box') this will allow charities to start to track the value of placements across various online websites.

Where do I find Funeral Zone donations?

If you download version 1.2 of the donation report, Funeral Zone donations will appear in column AW (Third Party Reference) under the reference 'Funeral Zone'.

Where can I find information about a specific donation?

To find out information about a specific donation:

  1. Log in to your charity account.  
  2. Go to the Quick search box and choose to search for a Donation reference
  3. Enter the donation reference number, leaving out the D (e.g. 7654321), in the Quick search box and click Search.
  4. On the next page you’ll see the details of that specific donation. To see when we paid this money to your charity, check the Payment reference column to see the reference number of the payment report the donation appears in. 
  5. If you see Awaiting payment in this column, this means you haven't received that donation yet. But don’t worry, it will appear in one of your next payments from us.
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