We are committed to providing a cost-effective service to our charity partners and as such we do not charge a platform fee on any individual donations made to charities. Instead we give donors the option to make a voluntary contribution to the cost of maintaining our platform should they wish.
We charge a 5% fee for our Gift Aid service and this is taken from the amount of Gift Aid claimed on a donation. Charities are able to opt out of this service by contacting us.
Across JustGiving, our payment processing fee is 1.9% + £0.20. This accounts for the varying costs of processing different payment types (e.g. PayPal, credit cards, and debit cards).
If the donation is made in another currency, then the processing fee is 2.90%
How does it work on an average donation?
If someone donates £30.00 to their friend's fundraising page or directly to your charity. We simply deduct a payment processing fee and send the rest to your charity according to our payment schedule.
If the donor decides to add Gift Aid onto their donation then we collect this 25% Gift Aid on your charities’ behalf. We then deduct a 5% Gift Aid processing service fee and automatically send the rest over to your charity.
So for every £30.00 donated that is eligible for Gift Aid, your charity gets £36.36.
Here's how it works in a bit more detail:
What are your membership fees?
We offer 3 different types of subscription plans for charities to join JustGiving. Charities who are new to JustGiving are able to join on our Start plan with no monthly subscription fee.
For charities who would like a few more tools from JustGiving, are able to join on our Grow plan, which has a £15 (+vat) or a £39 (+vat) monthly charge, depending on how many donations are being processed through JustGiving.
For both of these plans, there are no joining fees and no annual commitment.