How to Contact Support (US and Canada)

EXISTING CUSTOMERS:

Support for existing US and Canadian charity customers is provided by Blackbaud’s award winning support team. You’ll need your Blackbaud.com log in in order to get in touch with support.

Chat with Support

If you don’t have a Blackbaud.com log in you’ll need to contact your organization’s site administrator who can invite you to create a Blackbaud.com account.  Note your Blackbaud.com log in is different than your JustGiving from Blackbaud log in.

If you don’t have any organization admins, chat with someone to request help with setting up your Blackbaud.com log in by selecting “Website and Login Help” here.

NEW CUSTOMERS:

If you’re not yet a JustGiving from Blackbaud customer you can

Chat with our sales team

Submit a ticket to our pre-sales support team

AMEX QUESTIONS:

If you are a charity and have questions related to AMEX donations, please submit a ticket here.