Understanding our fees - Canada

We are committed to continuously innovating to provide our customers and their supporters with the best user experience and flexible options for the changing world, including platform fees that work better for all parties and allow causes to raise more.  More information on how donations are payment processors can be found here.

If your organization is processing on BBMS JustGiving deducts a 5% platform fee and payment processing fees from each donation made through the site. Donors are offered the option to cover the 5% platform fee.  That means more of their donation goes to your cause and you raise more money.

How does it work on a typical $100.00 donation? Donor does opt to cover platform fee. 

1. Someone donates $100 to their friend's fundraising page or direct to your charity. 
2. The donor does not opt to cover the platform fee so, we deduct the 5% service fee on the donation. On a $100 donation this would be $5.00, so we top up their donation to $105.
3. Payment processing fees are deducted from the full $105. On BBMS, the standard fee is 2.598% + $0.26 per transaction* (on a $105 donation this would be $2.99)
4. Their $100 donation becomes $97.01 and is disbursed to your organization following your applicable disbursement schedule.

How will it work on a $100 donation processed on Blackbaud Merchant Services? Donor does not opt to cover platform fee.

1. Someone donates $100 to their friend's fundraising page or direct to your charity. 
2. The donor does not opt to cover the platform fee so, we deduct the 5% service fee on the donation (on a $100 donation this would be $5.00)
3. Payment processing fees are deducted. On BBMS, the standard fee is 2.598% + $0.26 per transaction*. (on a $100 donation this would be $2.85)
4. Their $100 donation becomes $92.15 and is disbursed to your organization following your applicable disbursement schedule.

Please note, if the donation currency is different to the currency of which the donors bank account is held and/or if the donor is donating to an organization in a different country - the card holder may incur additional costs by their bank including conversion costs or international fees. This is not done by JustGiving and this fee is variable across banks i.e. If my bank account is in the AU and I make a donation to a CA charity in CAD, I may incur a conversion cost and/or and international fee.

*Your agreed upon BBMS pricing.

Our fees are published here.