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Understanding your donation payment reports

What’s a payment report?

Donation payment reports give you a detailed breakdown of the donation payments we make to your charity.

They include:

  • Amounts we’ve paid to you and our fees
  • Donor details (unless they’ve asked to remain anonymous)
  • The Fundraiser whose page received the donation (left blank for donations made straight to your charity).

Please note that if you are in the US, and your organization is processing payments through Blackbaud Merchant Services (BBMS), you will not receive payment reports. More details on understanding you payment reports in the US can be found here.

How do you pay us?

We know that every donation counts, which is why we make sure you get them quickly. Click here to see how it works.

Where can I see all the payments we’ve received from JustGiving?

  1. Log in to your charity account.
  2. Click on the Reports tab
  3. Select Payment reports
  4. You can opt to see payments made during specific dates, the last 7 or 30 days, or year to date. You can also opt to Show all reports
  5. Click Invoice next to the payment to view the transaction invoice.
  6. Click Generate to download your payment report. This will give you a breakdown of the payment as each donation is shown in a row of its own.

How do I see our Gift Aid payment reports? (UK only)

You can access your Gift Aid payment reports in the same way that you would any other payment report, so just follow the steps above. These payments are marked as Gift Aid under the Type column, so you can clearly see which payments are Gift Aid and which are donations. 

What data does the payment dashboard give us?

These payment dashboards give you a summary of every payment JustGiving has made to your charity. Select Show all above the dashboard to view a full list of your charity’s JustGiving payments: 

Alongside each payment you can get the following information:

  • Date – the date the payment was made by JustGiving. You should see the funds hit your charity’s bank account about 3-5 days after this date.
  • Reference – a JustGiving payment reference number that you can give us to help identify a payment.
  • Type – whether the payment includes donations or Gift Aid (UK only).
  • Gross total – the donation/Gift Aid payment in gross.
  • Fees Total – JustGiving’s 5% fee plus card processing fees. You can click the ‘i’ icon next to this total to see a fee breakdown. To learn more about our fees click here.
  • Net payment – the gross payment amount minus our fees. This is the amount you'll see in your charity’s bank account.
  • Invoice – click the icon to view and print a transaction invoice for the payment.
  • Report – click Generate to download a report in either Excel or CSV format which breaks down the payment you've received. Each line in the report refers to a donation we're paying over to your charity. 

To help you read and manage your payment reports you can choose what information you see by adding and removing columns. Visit How to customise the data in your payment reports.

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