What’s a payment report?
Payment reports give you a detailed breakdown of the donation and Gift Aid payments (if you're in the UK) we make to your charity.
They include details of:
- the amounts we’ve paid to you and our fees
- the donor (unless they’ve asked to remain anonymous)
- the fundraiser whose page received the donation (this information will be left blank for donations made straight to your charity).
Where can I see all the payments we’ve received from JustGiving?
- Log in to your charity account.
- Click on the Reports tab and select Payment reports
- You can opt to see payments made during specific dates, the last 30 days, year to date or during the last tax year. You can also choose to Show all reports.
- Your payment details will appear under the search bar. Click the PDF icon to the right of the payment details to download the transaction invoice.
- Click on the blue payment report icon for a full breakdown of the payment. Each donation is shown in a row of its own.
How do you pay us?
We know that every donation counts, which is why we make sure you get them quickly. This is how it works:
- If you have more than £100 due (made up of donations made to your fundraising pages or directly to your charity’s page), we pay that amount directly into your bank account every week. If your weekly total is less than £100, we pay the donations to you at the end of the month.
- We make the weekly payments every Thursday. You can see the total in your payments report (follow the steps below to find out how to access these).
- About four working days later, the money will land in your bank account. You can see the details of the payment in your payment report. You can spot our payments easily on your bank statement – they show as Giving.com or Justgiving Trust.
If your charity is outside the UK we make payments to you on a monthly basis. Payments are made at the beginning of each month and will include all the donations made in the previous month. They will appear on your back statement from either WorldPay AP or Envoy Services Ltd.
How do I see our Gift Aid payment reports? (UK only)
You can access your Gift Aid payment reports in the same way that you would any other payment report, so just follow the steps above. These payments are marked as Gift Aid under the Type column, so you can clearly see which payments are Gift Aid and which are donations.
What data does the payment dashboard give us?
These payment dashboards give you a summary of every payment JustGiving has made to your charity. Select Show all above the dashboard to view a full list of your charity’s JustGiving payments:
Alongside each payment you can get the following information:
- Date – the date the payment was made by JustGiving. You should see the funds hit your charity’s bank account about 3-5 days after this date.
- Reference – a JustGiving payment reference number that you can give us to help identify a payment.
- Type – whether the payment includes donations or Gift Aid. Donation payments are made weekly if the charity raises more than £100 and Gift Aid is paid in the payment run closest to when JustGiving has received the Gift Aid from HMRC.
- Gross total – the donation/Gift Aid payment in gross.
- JustGiving fees – our 5% fee. If you're in the UK we deduct our fee from the Gift Aid. On average 85% of donations on JustGiving are eligible for Gift Aid, but when they're not, we deduct our fee from the donation.
- VAT (on fee) – JustGiving no longer has to charge VAT on our 5% fee, so from January 2011 this amount will be zero.
- Card fees – our processing partner WorldPay deducts the following processing fees: credit cards 1.3%, debit cards 17p, PayPal 1.45%. This fee is also deducted from the Gift Aid we receive from HM Revenue & Customs, unless the donation is not eligible for Gift Aid.
- Net payment – the gross payment amount minus our fees. This is the amount you'll see in your charity’s bank account.
- Invoice – click the icon to view and print a transaction invoice for the payment.
- Report – click the icon to download a report in either CSV or Excel format which breaks down the payment you've received. Each line in the report refers to a donation we're paying over to your charity.